Shipping, Returns & Refund Policy

Shipping

All orders placed are carefully packaged and have a processing time of 48-72 hours. Cocovela operates Monday through Friday, all orders placed during the weekend will be processed that following Monday. 

There is a standard flat rate shipping fee of $9.95 on all orders. 

Full tracking information will be provided. 

 Returns & Refunds

We are currently not accepting returns or issuing refunds. However, Cocovela is a family-based company, and we aim to treat all of our customers as just that. Although all orders are packed carefully damages may occur during transit. If you have a received an item that is damaged please send us an email within 7 days of delivery - Please be sure to include your name and a photo of the damaged product.